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Technical Support

Having trouble with your system?

You can try and troubleshoot the problem yourself by using our handy Troubleshooting Guides.

If you'd rather not troubleshoot yourself or just want to request service, complete the form below. We will give you a call to try and assist and, if needed, schedule a service technician to come out and fix your problem.

Need immediate assistance? Please give us a call at (225) 292-5276 and someone will help you.

* Fields are required

Service Request

* Name on Account
Name (if different than Account Name)
* Service Address
* Contact Number
* Email
What problem are you having?
Please check off ALL lights that are LIT on your keypad:

Trouble
If you checked "Trouble", please see our Troubleshooting Guides then list your trouble conditions:
Power Light
Choose the status of your light:
Blinking
Solid
Fire Light
Choose the status of your light:
Blinking
Solid
Zones Light
Choose the status of your light:
Blinking
Solid
If you checked "Zones", list all zone #'s: (Please verify ALL doors & windows are closed before listing open zone).

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